Customer trust and data security are key to everything we do

Product security

SSO
Single Sign-on (SSO) allows you to authenticate users in your own systems without requiring them to enter additional login credentials

Permissions
We enable permission levels within the app to be set for your teammates. Permissions can be set to include app settings, billing, user data or the ability to send tasks or access reports.

Network and application security

Data Hosting and Storage
Shortlist services and data are hosted in Amazon Web Services (AWS) facilities in the USA and Ireland. Shortlist was built with disaster recovery in mind. All of our infrastructure and data are spread across 3 AWS availability zones and will continue to work should any one of those data centers fail.

Virtual Private Cloud
All of our servers are within our own virtual private cloud (VPC) with network access control lists (ACLs) that prevent unauthorized requests getting to our internal network.

Back Ups and Monitoring
Shortlist uses AWS’s backup solution for datastores that contain customer data. On an application level, we produce audit logs for all activity. All actions taken on production consoles are logged.

Permissions and Authentication
Access to customer data is limited to authorized employees who require it for their job.
Shortlist is served 100% over https. We have Single Sign-on (SSO) and strong password policies on GitHub, Google, AWS and Intercom to ensure access to cloud services are protected.

Encryption
All data sent to or from Shortlist is encrypted in transit using 256 bit encryption.
Our API and application endpoints are TLS/SSL only and score an “A+” rating on Qualys SSL Labs‘ tests. This means we only use strong cipher suites and have features such as HSTS and Perfect Forward Secrecy fully enabled.

Pentests and Vulnerability Scanning
Shortlist uses third-party security tools to continuously scan for vulnerabilities. Our dedicated security team responds to issues raised. Twice yearly we engage third-party security experts to perform detailed penetration tests on the Shortlist application and infrastructure

Incident Response
Shortlist implements a protocol for handling security events which includes escalation procedures, rapid mitigation and post-mortem. All employees are informed of our policies.

Additional Security features

Training
All employees complete Security and Awareness training annually.

Policies
Shortlist has developed a comprehensive set of security policies covering a range of topics. These policies are updated frequently and shared with all employees.

Employee Vetting
Shortlist performs background checks on all new employees in accordance with local laws. The background check includes employment verification and criminal checks for US employees.

Confidentiality
All employee contracts include a confidentiality agreement

Security questions?

If you think you may have found a security vulnerability, please get in touch with our security team at security@shortlst.co Learn more about Intercom by reading our Terms and Privacy Policy

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